Customer Service Administrator (Food Industry) & Risk Management Executive

Join Aim Recruit as a Customer Service Administrator (Food Industry) & Risk Management Executive and play a pivotal role in ensuring exceptional customer experiences while safeguarding business operations. This dual-role position offers a unique opportunity to blend customer service excellence with strategic risk management in the vibrant food industry of Bali. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of our operations, using tools like Zendesk and ServiceNow to manage customer interactions and implement risk mitigation strategies.

In this role, you'll handle customer inquiries, complaints, and feedback daily, ensuring our clients receive prompt and personalized support. Simultaneously, you'll identify, assess, and mitigate risks to protect our business from potential threats. With a focus on continuous improvement and innovation, you'll collaborate with cross-functional teams to enhance our service offerings and operational resilience.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries, complaints, and feedback using Zendesk and ServiceNow.
• Conduct risk assessments and develop mitigation strategies to safeguard business operations.
• Monitor and analyze customer service metrics to identify trends and areas for improvement.
• Collaborate with cross-functional teams to enhance service offerings and operational resilience.
• Implement and maintain risk management policies and procedures.
• Provide training and support to customer service teams on risk awareness and mitigation.
• Stay updated with industry trends and best practices in customer service and risk management.
• Report on customer service performance and risk management activities to senior management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 3 years of experience in customer service and risk management in the food industry.
• Proficient in using customer service software such as Zendesk and ServiceNow.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of risk management frameworks and methodologies.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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