Customer Service Representative - Leading Property Developer in Surabaya

Join Ciputra Group, one of Indonesia’s most prestigious property developers, as a Customer Service Representative in Surabaya. This is a unique opportunity to contribute to a dynamic team that shapes the future of urban living while delivering exceptional service to our valued customers. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

Our team in Surabaya is dedicated to creating innovative and sustainable properties that meet the evolving needs of our customers. By joining us, you will have the chance to work with cutting-edge tools and software, such as CRM systems and customer relationship management platforms. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing outstanding service.

In this role, you will handle a variety of customer inquiries, from property consultations to after-sales support, using our advanced communication tools. You will also have the opportunity to develop your skills and grow within a supportive and collaborative team. If you are ready to make a meaningful impact and are looking for a rewarding career in the property development industry, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
• Handle a wide range of customer requests, including property consultations, bookings, and after-sales support.
• Use CRM systems and customer relationship management platforms to track and manage customer interactions.
• Collaborate with internal teams to ensure seamless communication and coordination.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Stay informed about industry trends and new developments in the property market.
• Participate in team meetings and training sessions to continuously improve service standards.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a similar role, preferably in the property development industry.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Proficiency in using CRM systems and customer relationship management platforms.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluent in both English and Indonesian.
• Valid driver’s license and reliable transportation.

🛠️ Keahlian

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