Senior Customer Experience Operations Specialist (SNS & Viber Mainstream)

Asticom · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 20000 - 25000
Asticom is seeking a highly skilled and experienced Senior Customer Experience Operations Specialist to join our team. In this role, you will be responsible for managing and optimizing our customer communication channels on SNS and Viber. Your expertise will ensure that our customers receive seamless and efficient service, enhancing their overall experience with Asticom.

📋 Tanggung Jawab Pekerjaan

Manage and oversee all customer communication activities on SNS and Viber platforms.,Ensure timely and accurate responses to customer inquiries and issues.,Monitor and analyze customer feedback to identify areas for improvement.,Develop and implement strategies to enhance customer satisfaction and loyalty.,Collaborate with cross-functional teams to resolve customer issues and provide solutions.,Maintain and update customer communication protocols and guidelines.,Track and report on key performance indicators (KPIs) related to customer experience.,Stay updated with the latest trends and best practices in customer experience operations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer experience operations or a similar role.,Proven experience in managing customer communication channels on SNS and Viber.,Strong understanding of customer service best practices and customer experience management.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proficiency in using customer relationship management (CRM) tools.,Familiarity with data analysis tools and techniques.

🛠️ Keahlian

Customer Service ManagementSocial Media ManagementCustomer Relationship Management (CRM)Data AnalysisProject ManagementCommunication Skills
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