Customer Service Executive - Global Electronics Manufacturing (Bali, Indonesia)

Join a leading global electronics manufacturing MNC as a Customer Service Executive in the vibrant heart of Bali! This is a rare opportunity to work with a Fortune 500 company while enjoying the dynamic work-life balance of Indonesia’s most sought-after destination. Flintex Consulting Pte Ltd is proud to partner with this esteemed company to bring you this exciting role in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

As a Customer Service Executive, you will be the voice of our company, ensuring our customers receive the highest level of support and satisfaction. You will handle customer inquiries, complaints, and requests, using our state-of-the-art CRM system, Zendesk. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

With a competitive salary of Rp 10,000,000 - Rp 15,000,000 per month, this position offers a unique blend of professional growth and personal fulfillment. Join us and be part of a global team that values your contributions and supports your career aspirations.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, complaints, and requests through our CRM system, Zendesk.
• Resolve customer issues promptly and professionally, ensuring high levels of customer satisfaction.
• Maintain accurate and up-to-date customer records in our database.
• Collaborate with internal teams to ensure seamless customer support and service delivery.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Represent the company positively in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proficient in English, both written and spoken.
• Experience with CRM systems, particularly Zendesk, is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with electronics manufacturing industry is a plus.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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